Refund policy
GoBoat Orders
GoBoats are ordered directly from the manufacturer on your behalf. All GoBoat sales are considered final once the order is placed. However, if you receive your GoBoat and it remains completely unopened in its original manufacturer packaging, you may request a return within 30 days of delivery.
To be eligible:
- The GoBoat must be new, sealed, and unopened in its original manufacturer packaging
- You are responsible for all return shipping costs
- Original shipping costs are non-refundable — if your order shipped free, the actual outbound shipping cost will be deducted from your refund
- Upon receipt, we will inspect the item before approving the refund
Cancellations before shipment are subject to a 15% restocking fee applied to your total order amount. Cancellation requests must be submitted in writing to . **Please note that payment processing fees are non-refundable and will be deducted from any eligible refund in addition to the restocking fee.
Accessories & All Other Items
We accept returns on items that are new, sealed, and unopened in their original manufacturer packaging within 30 days of delivery. Items that have been opened, used, or are missing original packaging cannot be returned. To request a return, contact us at with your proof of purchase. Approved returns must be shipped to: 700 Monroe Ave, Carolina Beach, NC 28428.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so we can make it right. We will cover return shipping and replacement costs on any item that arrives damaged or wrong.
Refunds
Once we receive and inspect an approved return, your refund will be issued to your original payment method within 10 business days. Original and actual outbound shipping costs are non-refundable in all cases. Payment processing fees are non-refundable and will be deducted from all refunds. Please allow additional time for your bank or card company to post the refund. If more than 15 business days have passed since we approved your return, contact us at .
Questions?
Contact us at or call (910) 216-0953.